AshMor Recovery – Terms & Conditions
1. Definitions
1.1 “Company” refers to AshMor Recovery.
1.2 “Client” refers to the person or business requesting recovery services.
1.3 “Vehicle” refers to the vehicle being recovered or conveyed.
2. Services Provided
2.1 AshMor Recovery provides vehicle recovery, vehicle conveyance, breakdown assistance, and related
services.
2.2 Services are provided on a best-endeavours basis and are subject to availability, weather, traffic, and site
conditions.
3. Booking & Acceptance
3.1 A booking is confirmed once the Client agrees to the quoted price verbally, by message, or in writing.
3.2 By booking, the Client accepts these Terms & Conditions in full.
4. Pricing & Payment
4.1 Prices quoted are based on information supplied by the Client, including vehicle condition, location, access,
weight, and destination.
4.2 Additional charges may apply where information provided is incorrect, incomplete, or changes during the
recovery.
4.3 Payment is due within 24 hours of invoice issue unless otherwise agreed in writing.
4.4 Accepted payment methods include cash, bank transfer, or other agreed methods.
5. Late Payment
5.1 Business Clients: Where the Client is acting in the course of business, overdue payments may incur statutory
interest at 8% above the Bank of England base rate in accordance with the Late Payment of Commercial Debts
(Interest) Act 1998.
5.2 Fixed compensation fees (£40, £70, or £100) and reasonable recovery costs may also be charged where
applicable.
5.3 Private Clients: Where the Client is a private individual, reasonable interest or recovery costs may be charged
only where permitted by law and where such costs are fair, proportionate, and reflect actual costs incurred.
5.4 Unpaid invoices may be referred for recovery, with reasonable costs added where legally permissible.
6. Cancellations & Abortive Call-Outs
6.1 Cancellations after dispatch may incur a call-out or mileage charge.
6.2 If recovery cannot be completed due to reasons outside the Company’s control, full or partial fees may still be
payable.
7. Vehicle Condition & Responsibility
7.1 The Client confirms they are the legal owner or authorised to request recovery.
7.2 Vehicles are recovered in the condition found; the Company is not responsible for pre-existing damage or
faults.
7.3 Any valuables remain the responsibility of the Client.
8. Damage & Liability
8.1 AshMor Recovery holds appropriate insurance for recovery operations.
8.2 Liability is limited to damage caused by proven negligence during recovery.
8.3 The Company is not liable for indirect or consequential losses.
9. Access & Safety
9.1 The Client must ensure safe, legal, and suitable access to the vehicle.
9.2 The Company may refuse or stop a recovery if conditions are unsafe or illegal.
10. Delays & Force Majeure
10.1 The Company is not liable for delays due to circumstances beyond its control, including traffic, weather, or
mechanical failure.
11. Storage
11.1 Storage fees apply where applicable and must be settled before vehicle release.
11.2 Vehicles left unpaid may be disposed of or sold in accordance with UK law.
12. Referral Fees
12.1 Referral fees are payable only after the job is completed and paid in full.
13. Governing Law
13.1 These Terms & Conditions are governed by English law and subject to the jurisdiction of the courts of
England and Wales.